Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction
نویسندگان
چکیده
منابع مشابه
The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology
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ژورنال
عنوان ژورنال: The Service Industries Journal
سال: 2012
ISSN: 0264-2069,1743-9507
DOI: 10.1080/02642069.2011.600518